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Shipping & Returns

Shipping Policy

Once your order is placed, we understand you are anxiously awaiting the finished book.

Book production takes 3-5 working days. This does not include shipping.

Most PhotobookBySynergy books arrive 6 - 7 working days after you place your order, depending on the delivery method you select at checkout and the destination. The production window start after confirmation of full payment

You can request for express or supper express which takes 48 hrs or 72hrs respectively to produce your order book. 

Return & Exchange Policy

If your book arrives damaged or with a manufacturing defect we will replace it free of charge. Please let us know within 12hrs of receiving your book. You can include photos of the damage or defect in the printed book for a faster resolution. 

Our return policy does not cover problems with the content of a book. The client is fully responsible for its content, layout and design. Photobook By Synergy does not proof, edit, review or change book content in any way. Even with books designed by Photobook By Synergy; once the you approves the design, Photobook By Synergy has no responsibility with regards to mistakes that occur as a result of the design. We do not provide returns, replacements, exchanges or refunds due to the quality of a book's content, including text, layout, design, images, appearance or other choices made by the client. 

Creating a book? When designing your book be mindful of the following:

  • Watch out for typos, grammatical mistakes, unfinished text, duplicate words or other text errors. It never hurts to have someone else look things over before you upload and order your book.

  • Low-resolution images may appear jagged or blurry in print so pay attention to any low resolution warnings you see.

  • Images that are blurry to begin with may not necessarily trigger a low-resolution warning so be sure to check the quality of your images. (Be wary of dark images in your book, too).

  • Consider all design issues, including book format, organization, style, color, font size, page numbering, trim guides, headers, footers and page layout.

  • Order and review a single printed copy before placing a large order or before making your book available for sale.

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